David Mann - One of the Kings of Visual Management
On Dec 26, 2023, David Mann passed away. For those of you that don't know, David was the author of the Shingo award winning book on using visual management to change culture. His book, now in its third edition is shown here. The book is easy to find on either Amazon or Thrift Books. In this book, David uses real examples from his time at Steelcase to show the elements of visual management and the behaviors needed to leverage all the good from this visual management. The book was a breakthrough for those wishing to understand visual management. Let's spend a minute on visual management. Unpacking this lean concept, I coach that visual management is being able to discern normal from abnormal conditions at a glance so that an intervention can happen in real-time to keep things on track. We want the workplace to talk to us through visual and audio clues. In an business we want to know: 1. Are we ahead or behind? 2. Are we staffed appropriately? 3. Do we have enough to