Root Cause Problem Solving
Lean Nation, Today I want to discuss root cause problem solving. Like most of the topics I discuss, I find the application of problem solving is generally lacking in many organizations, and when applied it is most often not seen as a habit or a daily ritual. In the pursuit of organizational excellence we will delve into this topic. Let us begin with the definition of root cause problem solving. Root cause problem solving involves resolving operational and customer issues by identifying and eliminating the underlying causes of problems or events. Oftentimes in the workplace what we see is only a symptom of the actual problem. By understanding the true cause of problems and events, organizations can detect, countermeasure and implement effective solutions to permanently eliminate issues. There are a few major benefits to having systems that enable root cause problem solving: -Root cause problem solving supports a comprehensive approach to solving problems. By providing long